Learn the customer service skills you need to improve your current job opportunities. Combine your love for people and service with a career in events, hospitality or tourism. Stand out from the crowd and invest in yourself. Make the change happen today.
"This course was very enjoyable, easy enough to follow and went into good depth, increasing my knowledge of customer service across multiple industries. Will definitely help me with future career prospects. Easy way to study so much so I'm now going to attempt a diploma!" - Christopher
This course prepares you for work in a range of possible job opportunities such as the front of house, in activities, in marketing, consulting, room service, food service and more.
If you want to enhance the customer service experience or simply improve your skills in this area, enrol in this course and make the change happen today.
We're committed to you! As an OCA student you will receive a range of support services to assist you with your learning journey. This includes: live chat, technical, admin and general course support and a dedicated trainer to support your learning.
This qualification is delivered online. As soon as you enrol, you’ll be provided with a login and password so you can access our OCA e-learning centre 24/7. You can study at your own pace, from the comfort of your home. All course materials are 100% online, and delivered via our innovative e-learning experience.
The length of time it takes you to complete this course depends on how much time you can invest each week, so if you spend 25hrs a week on the course you will finish it in 2 weeks (or sooner).
Apply Customer Service Skills
Interact With Customers
Provide Service To Customers
Manage Quality Customer Service
Enhance The Customer Service Experience