Terms & Conditions
The material on this web site is made available for the purpose of providing information to prospective students, employers and government departments and not as professional advice.
Some material on this web site may include or summarise views, standards or recommendations of third parties. The inclusion of such material is not an endorsement by Online Courses Australia of that material and not an indication of Online Courses Australia's commitment to any particular course of action.
Links provided to other internet sites are provided for the user's convenience and do not constitute endorsement of the information at those sites. Online Courses Australia accepts no responsibility for material contained in any site that is linked to this web site.
Content accessed by links provided in this website/publication of Online Courses Australia. No responsibility is taken for the consequences of viewing and relying on such content. In addition, will not be liable for any claims or damages whatsoever resulting from use or reliance on information in this site.
The information and data in this site is subject to change without notice. Online Courses Australia makes no statements, representations, or warranties about the accuracy or completeness of, and you should not rely on, any information contained in this website/publication.
Online Courses Australia disclaim all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website/publication being inaccurate or incomplete in any way, and for any reason.
Despite our best efforts, Online Courses Australia make no warranties that the information in this publication is free of infection by computer viruses or other contamination.
Users of this web site are directed to the Privacy & Security Notice.
Education Services for Overseas Students
Currently Online Courses Australia is not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). Consequently Online Courses Australia cannot provide training and assessment to overseas students who hold an Australian student visa.
Prior to enrolling please check the classification of your visa and conditions at the department
of immigration and citizenship website http://www.immi.gov.au/
All OCA payment plans are processed via EZYPAY and subject to EZYPAY fees and terms and conditions.
Refund and Cancellation Policy
Cancellation of course by OCA
A full refund of fees paid will be made to any applicant if Online Courses Australia cancels the nominated course/unit(s) of competency. This will incur no administrative charges or penalties.
Should OCA be unable to provide all units to meet the student's course completion schedule, the following will apply:
Course fees paid will be refunded in full; and
No Statement of Attainment will be issued on any unit; OR
Course fees paid on any unavailable unit/s will be refunded; and
Statement of Attainment will be issued for satisfactorily completed units.
Withdrawal during Orientation Period
Students enrolled in a Nationally Recognised Qualification have a 5 day orientation period from the agreed course commencement date. The course commencement date is the date of issuance of the username and password for online course access. During the orientation period students have access to the course/qualification to ensure that the course/qualification meets their requirements. Students enrolled in a Non-Accredited Course have a 2 day orientation period.
Eligible withdrawals, for students enrolled in a course, received during the orientation period, will receive a full refund of course fees paid, however a cancellation fee of $50 will be withheld to cover trainer and/or administration costs and will be payable in all circumstances including payment plan, charges will still be liable until the cancellation fee has been paid. Statement of Attainment/s will not be issued.
In lieu of cancellation students may,
defer their course study for up to 6 months from the initial enrolment date without additional charge.
transfer their course of study to alternative course and incur a $50 transfer of course fee
If a unit is completed, a Statement of Attainment will be issued when the student has paid for the completed unit or units (cost will be calculated by dividing the number of units by the total amount of the course fees and will be negotiated with the student;)
Withdrawal after the Orientation Period
Students that choose to withdraw from a course after the orientation period or students that fail to advise student services of their intention to withdraw within the orientation period are required to pay in full amount of the course fees. Full fees are required even if students do not complete the course, unless otherwise advised.
All applications for withdrawal from units of study must be submitted in writing to Student Support.
Statement of Attainment/s will be issued for any units that have been satisfactorily completed, upon full payment of course fees.
In lieu of cancellation, the student may defer their course study for up to 6 months from the initial enrolment date without additional charge.
Withdrawal due to illness or hardship
Where a student is unable to complete a course/qualification/unit of competence due to illness or hardship, OCA will allow a refund of fees where the following can be provided:
Satisfactory evidence of the circumstances must be produced
A cancellation fee of 30% is withheld
Application for withdrawal must take place prior to completion of the course
If a refund has been issued a Statement of Attainment will NOT be provided unless payment has been met and/or the applicant has not met the requirements for a statement of attainment.
No refund of fees or release from financial commitment will be granted for non-completion of studies
Online Courses Australia has a fair and equitable process for dealing with student complaints and appeals.
If a student wishes to appeal the decision made regarding their refund application then they should follow the Student Handbooks appeals policy and procedures.
Online Courses Australia has a 3 tiered approach to complaints:
If you have a complaint about anything related to your qualification you should first try to resolve the problem by speaking to your trainer. However, if you feel that you cannot do this or, if your complaint or concern is about something that is not directly related to your qualification, you may contact Student Support Services. If you cannot resolve your problem by informal discussions you can make a Formal complaint using the appropriate form – contact Student Support for a copy of this form firstname.lastname@example.org.
For full details on complaints policy please see the Student Handbook.
The Student Handbook is published on the OCA website at www.onlinecoursesaustralia.edu.au.